Returns and Exchanges


Regular priced items returned within 14 days of the order delivery date are eligible for a refund.  Returns made after 14 days of the order delivery date will not be eligible. Shipping costs are nonrefundable. 

Your item must be returned unused and in the same condition that you received it in, and must be returned in the original packaging.

    To return your item, you must first send us an email to initiate the return process. Then, please mail your item to the following address:

    Peace Lily Inc.
    37 Windsor Court Road
    Markham, ON  L3T 4Y4 

    Please note that you will be responsible for paying for your own shipping costs, duties, customs fees, and taxes (if applicable) for returning your item. Shipping costs are non-refundable. Any costs incurred by Peace Lily for return shipping will be deducted from your refund. Please make sure to mark your return package as a "Return" to avoid any unnecessary customs charges when shipping from outside of Canada. We recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them. 

    Depending on where you live, the time it may take for your returned/exchanged product to reach may vary.

    Sale items 
    Only regular priced items are eligible for a return.  All sale items, outlet items or items purchased with a coupon code are Final Sale.


    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to and send us back your item.